Refund policy

Returns & Cancellations Policy

We want you to love your purchase from Tiny Treasured Keepsakes. Each piece is made with care, and we strive to ensure every order meets your expectations. Please take a moment to read our policy below.

 

Non-Personalised Items

We offer a 30-day return policy on non-personalised items. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging where possible.

 

Personalised & Custom-Made Items

Because personalised and custom-made pieces are created especially for you, we’re unable to accept cancellations or returns once production has begun, even if the item has not yet been dispatched.

This is because materials may already have been prepared and your item may be in progress or completed.

We therefore strongly recommend double-checking all spellings, dates, and details before placing your order, as we’re unable to make changes once production starts.

Personalised items can only be returned if they arrive faulty, damaged, or not as described.

 

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 7 days of receipt at info@tinytreasuredkeepsakes.co.uk with your order number and a brief description (and photos if possible). We’ll do everything we can to resolve the issue promptly.

 

Returns Process

To start a return for an eligible item, please email us at info@tinytreasuredkeepsakes.co.uk. We’ll provide instructions on how to send your item back.
Unless your item is faulty or incorrect, you will be responsible for the return postage costs.

Refunds will be issued to your original payment method once your return has been received and inspected.